4Kal Media is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently, in line with the Protection of Personal Information Act (POPIA) of South Africa.
1. Information We Collect
We collect personal information that is necessary for us to process your order, provide support, and improve our services. This information may include:
- Identity Data: Name, surname, and identity number (if necessary for verification).
- Contact Data: Email address, billing address, shipping address, and telephone numbers.
- Financial Data: Payment card details (processed securely by third-party payment gateways like PayFast or similar) and bank account details for refunds.
- Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, and operating system.
- Usage Data: Information about how you use our website, products, and services.
2. How We Use Your Information
We use your information for the following purposes:
- To process and fulfill your orders and manage payments.
- To communicate with you regarding your order status, shipping, and delivery.
- To manage your account and provide customer support.
- To improve our website, services, and product offerings.
- To send you marketing communications (if you have explicitly opted-in, and providing you an easy way to unsubscribe).
- To comply with legal obligations (e.g., tax requirements, POPIA requests).
3. Disclosure of Information
We may share your personal information with:
- Service Providers: Courier and delivery services to facilitate shipping.
- Payment Processors: Secure third-party gateways required to process payments.
- Legal Authorities: When required by law or in good faith to comply with legal processes or protect our rights.
We will never sell your personal information to third parties.
4. Security
We implement reasonable technical and organisational measures to protect your personal information against accidental loss, destruction, misuse, unlawful access, or disclosure. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.
5. Your POPIA Rights
As a data subject in South Africa, you have the right to:
- Access: Request confirmation of whether we hold personal information about you, and request a copy of that information.
- Correction/Deletion: Request the correction or deletion of personal information that is inaccurate, irrelevant, excessive, or unlawfully obtained.
- Objection: Object to the processing of your personal information.
- Complaints: Lodge a complaint with the Information Regulator (South Africa) if you believe your rights have been violated.
6. Cookies
Our website uses cookies to enhance user experience, track site usage, and analyze traffic. You have the option to accept or decline cookies.